Refund policy

Return & Refund Policy

Due to health and safety regulations, we do not accept returns on any seasoning products, whether opened or unopened. This helps us ensure the highest quality and safety for all customers.

Order problems (unopened items only)
If you receive a product that is defective, damaged during shipping, or we sent you the wrong item, please contact us at hi@flourandherbs.com within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at our discretion.

Damages and issues

Please inspect your order upon delivery and contact us immediately at hi@flourandherbs.com if:

  • The item is defective or damaged during shipping

  • You received the wrong item

  • The product seal is broken or compromised on arrival

Include photos of the issue so we can resolve it quickly.

Non-returnable items

All seasoning products are final sale and cannot be returned or exchanged. This includes:

  • Opened or used seasoning products

  • Unopened seasoning products

  • Custom or personalized seasoning blends

  • Sale items or gift cards

Refunds

If we approve a refund for a defective, damaged, or incorrect unopened item, you’ll be refunded to your original payment method within 10 business days. Processing times may vary by bank or card provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hi@flourandherbs.com.